Author Archives: Sue Howell

Patient Survey

We want to hear your views!
Over the next few weeks you may recieve an email or text message inviting you to take part in a patient experience survey about your recent experience at MHC. By taking part in the survey, you would be helping to improve the care you and your whanau recieve, as well as care and access to health services in local communities across New Zealand. Taking part in the survey is voluntary and anonymous. Please ensure the contact details we have for you are up to date. This can be done by contacting reception.
Thank you The MHC Team.

COVID VACCINE rollout to Dunedin’s Group 3 population

Currently all Group 3 COVID vaccinations are given in the Southern DHB’s clinic in the Meridian Mall.  No general practices in the Dunedin area are able to offer the COVID vaccine.  MHC has expressed it’s interest and willingness to offer COVID vaccinations and we hope to be able to offer this service to our patients soon.

Group 3 includes those aged 65 years or over, those with relevant underlying health conditions, disabled people and pregnant people.  More details of underlying health condtions can be found on COVID-19 vaccine rollout groups | Unite against COVID-19 (

Please do not phone MHC to make your appointment, use the link below or phone 0800 829 768.

Vaccine Management Portal – Vaccine Administration Management (

From the team at MHC


The 2021 Influenza Immunisation Programme has started, from 17th May the flu vaccine will be available to ALL our patients.

Phone reception on 466 5011 to book your appointment.

Please note that the Covid-19 vaccine programme is being managed by the Ministry of Health and we have not received instructions as to our involvement at this stage.  However, we do know that there is a 14 day gap required between having the flu vaccine and your first Covid-19 vaccine. So, if you have not been notified to go for a Covid vaccine, we recommend you act quickly to have your flu vaccine as soon as possible. Similarly, if you choose to have the Covid-19 vaccine before the flu vaccine you will need to wait 14 days after the second Covid-19 vaccine before you can have the flu vaccine.

Asthma Medication Changes

In 2020, changes were made to the New Zealand guidelines around how asthma in adults and teenagers should be treated.   It has been shown that for most people, (even those with mild or exercise induced asthma) that making a simple change in the type of inhaler and how and when you use it, may reduce asthma symptoms in day-to-day life.  This change can also reduce the risk of serious asthma episodes which is really exciting!

The new changes also make asthma treatment much simpler by using only one type of inhaler even when your asthma is playing up.

Please book an appointment to see one of our nurses or doctors to discuss how we can work together to improve your asthma symptoms.


Monday 1st March 2021

MHC wants to maintain as SAFE an environment as possible for patients and staff alike, so any changes to our service delivery will be made with this in mind.

If you have any respiratory symptoms (runny nose, cold, cough, fever, aches, loss or smell) please phone us BEFORE coming to the practice.  We encourage phone consultations.  If, after the phone appointment, the doctor decides you need to be seen, they will make an in-person appointment for you.

To optimise social distancing and we are aiming to minimise the number of people in our waiting room.  With this in mind, we ask that patients try NOT to arrive too early for appointments and where attend on their own or with one support person only.  Please wear mask when entering the practice if you have one.

Due to GP retirement and maternity leave we are currently experiencing a longer wait time to see your GP than normal.    We do apologise for any inconvenience that this may cause. Many issues may able to be dealt with without seeing a GP in person so please don’t be offended if our reception team ask for the reason for your appointment.  For routine appointments e.g. Prescription Repeats, please ensure you book you routine appointments well in advance.

Stay safe

The MHC Team

Guardians of the Future

Protect against Measles

Are you aged 15-30 years?

Become a Guardian of the Future by getting immunised against measles. Not only will you be protecting yourself against a disease that’s about 8 times more contagious than COVID-19, you’ll also be protecting your whānau, your community, and future generations from harm.

Measles is a serious disease that can make you very sick. Not everyone aged 15 to 30 years was immunised as a child. But it’s easy and free to get immunised now.

Protect the people you care about. Immunise to help stop the spread of measles. It’s free at GPs or participating pharmacies.

Not sure if you’re immunised against measles?  It’s okay to get immunised again.

Prescriptions over the Christmas period

Please make sure you get all you prescriptions for the Christmas holiday period well in advance.

We are open every day except Christmas day, with the public holidays either side being ‘book on the day’ appointments only.  Therefore, getting an appointment the week before Christmas tends to be difficult as staff head away for their family Christmas break too.

Order your prescription via Manage My Health or contact reception to book an appointment if you are due a medication review.

The MHC team.


“Why are we not ‘back to normal’ in level one?

We’d like to thank all our patients for ‘bearing with us’ during the recent months whilst we’ve been forced to change the way that we deliver care to you.  Like most people we’re really happy to see Level 1 arrive.  We’re also conscious that we still need to be vigilant for a return of COVID.  Not only that, but some of the changes we’ve made because of COVID have improved our processes for preventing other infectious diseases and we will be carrying on these changed ways of working for the foreseeable future.

So, what will be different from pre COVID times?

1. All patients will be asked if they have any respiratory (cough, cold, shortness of breath) symptoms and a brief reason for their consultation.  Our receptionists are bound by the Health Information Privacy Code and do not share information with people outside the practice.

2. Patients with cold or flu like symptoms will be seen in our ‘red stream’. This is a separate part of the practice from the ‘green stream’.  These patients will have a phone or video consultation with the doctor prior to seeing a GP in person.

3. The patient portal will only be available for booking virtual (video or telephone) consultations. This is because of the need to ask people screening questions before they come to the practice.

4. Telephone & video consultations: Virtual Consultations will be offered when safe and clinically appropriate.  This has the added benefits of ensuring no transmission of ’bugs’ and convenience for you.

We thank you again for understanding the changes we’ve made and of course welcome any constructive feedback on these changes.

The MHC Team.

Level 2 Update

How is level 2 going to work at MHC?  We are open and here to help.  During level 2 MHC will be offering our usual services but, in accordance with guidance from the Royal New Zealand College of General Practitioners, we’re still aiming to have as few people in the waiting room as possible.

We will continue to offer remote consultations via phone or video for those people who don’t need a ‘in person’ appointment.  If you think you may need a ‘in person’ appointment, our team will book a telephone ’triage’ consultation with a GP  who will take a history and arrange an in person visit to the practice if necessary.  Thanks for your understanding whilst we all get used to this new system and find out the smoothest way for it to work.

The MHC Team.