PATIENT INFORMATION 

Kia ora from the team at MHC

MHC is a family friendly medical practice that is passionate about delivering high quality healthcare, which is holistic, accessible, and affordable to all our patients.  We are committed to caring for you and your family and pride ourselves on providing each of our patients with a professional and friendly healthcare experience.

New Patient Assessments:

All new patients will be eligible for a free 15-minute consult with the Nursing Team for a ‘New Patient Assessment’.  This enables us to collect and update all your relevant medical information prior to your first GP appointment.

Open Hours

Usual Business Hours:

Monday to Friday 8am – 6pm (with limited routine appointments available until 7.45pm)

After-Hours Care:

MHC provide our own after-hours service by phone appointment only. See clinic hours below.

MHC After Hours On-Call Clinic Hours

• Monday to Friday 6pm to 8pm
• Saturday 9am to 12pm, 2pm to 5pm
• Sunday 10am to 12pm, 2pm to 5pm

From 8pm-10pm your call will be answered by a registered health professional who will redirect you to our on-call GP if necessary. After 10pm your call will be answered by a registered health professional.

For any medical EMERGENCY dial 111.

Our Team and Services:

We have an experienced team of Doctors, Registered Nurses, Health Care Assistants, Health Coaches, Health Improvement Practitioners, a Support worker, a Mental Health Nurse and a large contingent of practice support staff.  

MHC offers a broad range of services, including a Courtesy Coach for registered patients, Immigration medicals, a dedicated Travel Clinic, Sexual Health services and more. Please visit our website for more information: https://www.mhc.co.nz

Please note:

• All calls at MHC are recorded for training and quality purposes.
• Standard appointment times are 15 minutes. Generally, the doctor can cover 1-2 things in this time.
• Each family member should have their own 15-minute appointment.
• We offer telephone/video or face to face consultations.
• If you require extra time, please let reception know at the time you book your appointment (an additional fee will be charged for appointments longer than 15 minutes).
• If you require a translator, please let us know in advance of your appointment and we can arrange for an interpreter.
• Support can be provided for patients with any literacy problems. Please speak to reception.

Fees and Payment:

• A full schedule of our fees and services is available on our website or from reception
• At the end of each month where a statement has been issued and your account has fees owing, a billing fee of $3 will be charged.
• Payment is accepted by Cash, EFTPOS, Visa/Mastercard and online payments at Westpac Bank 03-0905-0342267-01.  Please reference your name and chart number (listed on your invoice) when paying online.
• Fees may be incurred if you do not arrive to a booked appointment and no cancellation has been made.

Prescriptions:

• Some medications require a regular check up consultation. Please do not use the portal or prescription line when you are due for these medications, book a routine consultation.
• You can order repeat prescriptions through our patient portal or you can phone 03 466 5011 and leave a message on our prescription line.  
• All prescriptions are issued electronically and will take up to 2 working days to be available at your chosen pharmacy.
• If an urgent prescription is required (within 24hrs) please phone reception on 03 466 5011 and note there will be an additional charge.

Test Results:

• Our main method of communicating test results is via MMH.  When the GP has seen and filed these results, they will be available to view.
• Abnormal results will be communicated via a phone call, patients may be asked to make an appointment to discuss.
• Remember with test results: We will not contact you for normal results. If you are not called: “no news is good news”.
• You may also call reception and request a nurse call back if you would like to check your results.
• Result timeframes may vary dependent on the type of testing undertaken.

Chaperone:

You are welcome to have a chaperone or advocate accompany you to any consultation with any members of our healthcare team.

Feedback and Complaints:

• Your feedback, both positive and negative is important to us and assists us with improving our service.  If you have any suggestions or ideas to support improvements, please advise one of the team or email us at info@mhc.co.nz.
• If you wish to make a complaint, please approach your doctor in the first instance and advise them of your concerns or you can put this in writing to our General Manager, Marian Rillstone, mrillstone@mhc.co.nz  Mornington Health Centre P.O. Box 7046, Dunedin.

For further information please visit our website www.mhc.co.nz , or speak to one of our friendly reception team.

You can also find Mornington Health Centre on Facebook.